Company knowledge base and procedures

The answer to “how do we do this?” should not depend on who is on shift. In the knowledge base, the company writes its procedures, rules and the answers to the questions that keep coming back once, and people find them by themselves — at a desk or on a phone.

• Articles with formatted text and attachments, grouped by topic: working procedures, internal rules, step-by-step guides. A draft stays hidden until you publish it.
• Frequent questions with short answers, one click away.
• Search across articles and questions at once.
• For those concerned: an article is for the whole company or only for certain units, areas, departments, positions or roles; the others do not see it at all.
• Told when it is published: the people an article is for get a notification when something new appears for them.
• In each person’s language: the same article can have a version in each of the company’s languages; the reader gets their own.
• What is read and what helps: each article shows how often it was read and whether readers found it useful, so you know what is worth rewriting.

The knowledge base is included in every plan.