EnglishCasa Nova: evaluating agents beyond sales results
An estate agency with six offices in Bucharest, Brașov, Cluj-Napoca, Timișoara and Iași, two regional directors and agents in sales and rentals.
6 offices in one country, 39 people. Working language: Romanian.
This example uses a fictional company with sample data from Harmoniq. You can check the details in the demo accounts.
How do you score an agent fairly, beyond the month’s commission?
The score has three parts, weighted by the company: commission against the office’s target, client satisfaction and the manager’s evaluation. Customer relationships contribute to the score alongside sales results. Last month’s evaluations covered 36 people, with an average score of 91.3, corresponding to the “Good” level. Indicators without data are excluded from the calculation.
Score components
- Commission achieved55 %
- Client satisfaction25 %
- Manager’s evaluation20 %
91.3GoodAverage for September 2026
Employees by performance level, September 2026
- Needs work 4
- Good 26
- Excellent 6
What HR sees Sign in as HR
What does the regional director see in the morning?
Maria Matei can access only the offices in their region: 3 offices. The dashboard shows pending requests (2 leave requests) and checks to complete. Across the company, 3 people recorded declining scores for three consecutive months. Each manager sees only their own agents.
What the area manager sees Sign in as an area manager
What happens when an office’s files are not in order?
The monthly check includes critical criteria such as client identification records and the secure storage of property keys. Casa Nova Floreasca passed with 88.9 %. Casa Nova Brașov scored 66.7 %, below the 80 % threshold. Issues are tracked through action plans with an assigned owner and deadline. For example: “Completați fișele lipsă și verificați toate dosarele din ultimele trei luni”, due in 7 days.
- Casa Nova Floreasca 88.9 % Passed
- Casa Nova Brașov 66.7 % Failed
What the area manager sees Sign in as an area manager
How do you know every agent has done the anti-money-laundering training?
Everyone must complete “Anti-money laundering in property deals”, which ends with a test and a certificate. Of 39 people, 9 have earned their certificate. The course stays on the others’ dashboards until the deadline. New employees are enrolled automatically.
9 / 39 · Anti-money laundering in property deals
What HR sees Sign in as HR
What information can an agent access?
Andreea Ciobanu, agent imobiliar senior at Casa Nova Dacia, can see last month’s score (97.6), their “Good” performance level and each indicator’s contribution. They also have access to the manager’s evaluation, their own courses, leave requests and Social.
97.6GoodAndreea Ciobanu · Their own score, September 2026
What the employee sees Sign in as an employee
Explore Casa Nova Imobiliare
Choose a role to sign in. The address and password are filled in automatically. Sample data resets every night.
- Human resources Access to all employees, scorecards, training and company settings.
- Area manager Access to results, checks and evaluations for units in their area.
- Unit manager Access to one unit’s team: approvals, evaluations and shifts.
- Employee Access to their own results, courses and requests, as well as Social.
Password for all accounts: demo-harmoniq
Other examples
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Farmacia Verde: measuring performance across ten pharmacies
First question: How do you score a pharmacist fairly across ten pharmacies?
92.3GoodPharmacist performance
-
Aurora Hotels: nine hotels, four countries, the same standards
First question: How do you score a receptionist fairly in four countries?
92.9GoodHotel team performance
-
Brava Home: tracking results across nine stores in four countries
First question: How do you score a sales associate fairly in four countries?
92.1GoodStore performance
-
Covrigăria Spicul: ten pretzel shops, ovens on at 5 a.m.
First question: How do you score the teams of ten shops by the same rules?
92.5GoodShop team performance
What would your company look like?
Try every module free with your own people and rules, or book a demo with our team.