EnglishAurora Hotels: nine hotels, four countries, the same standards
A hotel chain in Romania, Bulgaria, Greece and Croatia, with English as its working language, with a manager for each country and seasonal teams on the coast.
9 hotels in 4 countries, 59 people. Working language: English.
This example uses a fictional company with sample data from Harmoniq. You can check the details in the demo accounts.
How do you score a receptionist fairly in four countries?
The score has three parts, weighted by the company: upselling against the hotel’s target, guest reviews and the manager’s evaluation. Hotels in Sofia and Split use the same rules, with individual targets. Last month’s evaluations covered 53 people, with an average score of 92.9, corresponding to the “Good” level. Indicators without data are excluded from the calculation.
Score components
- Upselling55 %
- Guest reviews25 %
- Manager’s evaluation20 %
92.9GoodAverage for September 2026
Employees by performance level, September 2026
- Needs work 2
- Good 45
- Excellent 6
What HR sees Sign in as HR
What does the country manager see in the morning?
Maria Matei can access only the hotels in their country: 3 hotels. The dashboard shows pending requests (2 leave requests) and inspections to complete. Across the group, 8 people recorded declining scores for three consecutive months. Each manager sees only their own team.
What the area manager sees Sign in as an area manager
What happens when a hotel fails its check?
The monthly check includes critical criteria such as minibar expiry dates and allergen information at the buffet. Aurora Poiana Brașov passed with 88.9 %. Aurora Mamaia Beach scored 66.7 %, below the 80 % threshold. Issues are tracked through action plans with an assigned owner and deadline. For example: “Print allergen cards for every buffet dish and brief the breakfast team”, due in 7 days.
- Aurora Poiana Brașov 88.9 % Passed
- Aurora Mamaia Beach 66.7 % Failed
What the area manager sees Sign in as an area manager
How do you know everyone has done the fire safety training?
Everyone, including seasonal staff, must complete “Fire safety in the hotel”, which ends with a test and a certificate. Of 59 people, 9 have earned their certificate. The course stays on the others’ dashboards until the deadline. New employees are enrolled automatically.
9 / 59 · Fire safety in the hotel
What HR sees Sign in as HR
What information can a receptionist access?
Ioana Ionescu, front office agent at Aurora Bucharest Old Town, can see last month’s score (97.6), their “Good” performance level and each indicator’s contribution. They also have access to the manager’s evaluation, their own courses, leave requests and Social.
97.6GoodIoana Ionescu · Their own score, September 2026
What the employee sees Sign in as an employee
Explore Aurora Hotels
Choose a role to sign in. The address and password are filled in automatically. Sample data resets every night.
- Human resources Access to all employees, scorecards, training and company settings.
- Area manager Access to results, checks and evaluations for units in their area.
- Unit manager Access to one unit’s team: approvals, evaluations and shifts.
- Employee Access to their own results, courses and requests, as well as Social.
Password for all accounts: demo-harmoniq
Other examples
-
Farmacia Verde: measuring performance across ten pharmacies
First question: How do you score a pharmacist fairly across ten pharmacies?
92.3GoodPharmacist performance
-
Casa Nova: evaluating agents beyond sales results
First question: How do you score an agent fairly, beyond the month’s commission?
91.3GoodAgent performance
-
Brava Home: tracking results across nine stores in four countries
First question: How do you score a sales associate fairly in four countries?
92.1GoodStore performance
-
Covrigăria Spicul: ten pretzel shops, ovens on at 5 a.m.
First question: How do you score the teams of ten shops by the same rules?
92.5GoodShop team performance
What would your company look like?
Try every module free with your own people and rules, or book a demo with our team.