EnglishBrava Home: tracking results across nine stores in four countries
A home and decor retailer in Romania, Hungary, Poland and Czechia, with English as its working language, with a manager for each country.
9 stores in 4 countries, 59 people. Working language: English.
This example uses a fictional company with sample data from Harmoniq. You can check the details in the demo accounts.
How do you score a sales associate fairly in four countries?
The score has three parts, weighted by the company: sales against the store’s target, the mystery shopper score and the manager’s evaluation. Stores in Budapest and Brno use the same rules, with individual targets. Last month’s evaluations covered 52 people, with an average score of 92.1, corresponding to the “Good” level. Indicators without data are excluded from the calculation.
Score components
- Sales achieved55 %
- Mystery shopper25 %
- Manager’s evaluation20 %
92.1GoodAverage for September 2026
Employees by performance level, September 2026
- Needs work 4
- Good 44
- Excellent 4
What HR sees Sign in as HR
What does the country manager see in the morning?
Maria Matei can access only the stores in their country: 3 stores. The dashboard shows pending requests (2 leave requests) and checks to complete. Across the chain, 4 people recorded declining scores for three consecutive months. Each manager sees only their own team.
What the area manager sees Sign in as an area manager
What happens when a store fails its check?
The monthly check includes critical criteria such as cash counts at shift changes and keeping emergency exits clear. — passed with 0 %. Brava Home Cluj scored 77.8 %, below the 80 % threshold. Issues are tracked through action plans with an assigned owner and deadline. For example: “Clear the back exit and mark the no-storage zone on the floor”, due in 7 days.
- Brava Home Cluj 77.8 % Failed
- Brava Home Timișoara 66.7 % Failed
What the area manager sees Sign in as an area manager
How do you know everyone has done the warehouse safety training?
Everyone must complete “Warehouse safety”, which ends with a test and a certificate. Of 59 people, 9 have earned their certificate. The course stays on the others’ dashboards until the deadline. New employees are enrolled automatically.
9 / 59 · Warehouse safety
What HR sees Sign in as HR
What information can a sales associate access?
Ioana Ionescu, sales associate at Brava Home Băneasa, can see last month’s score (94.2), their “Good” performance level and each indicator’s contribution. They also have access to the manager’s evaluation, their own courses, leave requests and Social.
94.2GoodIoana Ionescu · Their own score, September 2026
What the employee sees Sign in as an employee
Explore Brava Home
Choose a role to sign in. The address and password are filled in automatically. Sample data resets every night.
- Human resources Access to all employees, scorecards, training and company settings.
- Area manager Access to results, checks and evaluations for units in their area.
- Unit manager Access to one unit’s team: approvals, evaluations and shifts.
- Employee Access to their own results, courses and requests, as well as Social.
Password for all accounts: demo-harmoniq
Other examples
-
Farmacia Verde: measuring performance across ten pharmacies
First question: How do you score a pharmacist fairly across ten pharmacies?
92.3GoodPharmacist performance
-
Casa Nova: evaluating agents beyond sales results
First question: How do you score an agent fairly, beyond the month’s commission?
91.3GoodAgent performance
-
Aurora Hotels: nine hotels, four countries, the same standards
First question: How do you score a receptionist fairly in four countries?
92.9GoodHotel team performance
-
Covrigăria Spicul: ten pretzel shops, ovens on at 5 a.m.
First question: How do you score the teams of ten shops by the same rules?
92.5GoodShop team performance
What would your company look like?
Try every module free with your own people and rules, or book a demo with our team.